Response times and communication

When enquiries are handled

Enquiries sent through this website are read and answered during DCL's confirmed operating hours, which are set out at the bottom of this page. An enquiry sent outside those hours is picked up during the next operating period. The form itself accepts enquiries at any time.

We do not guarantee a response time

DCL does not publish a guaranteed response time, and nothing on this website should be read as one. We aim to answer every enquiry, and we would rather say that plainly than promise a number we have not committed to.

What affects how quickly we reply

How long a reply takes depends on the kind of enquiry — a simple question is quicker than one that needs a site visit to price — on how many enquiries are in hand at the time, and on whether we have enough information from you to answer without coming back to ask.

Helping us reply sooner

Tell us what you need, where it is, and when you would like it, and give a mobile number we can reach you on. Include your reference if you are following up an earlier enquiry. If a matter is urgent, say so in the message and say why.

Operating hours